We meticulously choose products from factories certified with OEKOTex and SA8000, or equivalent standards, to ensure compliance and quality.

All orders are processed through your Account Manager. Once you approve the digital mockup and design sheet, you will be directed to make a payment for your order. After you approve the initial samples, your Account Manager will submit the order for production. They will efficiently manage the process from start to finish, ensuring everything goes smoothly, and your order is created as it appears in the proof and shipped on time.

Call us at 470-206-5354 or shoot us a note via the contact form on our "Contact Us" page.

Once you've approved your design, we'll start manufacturing your order. Your product will be shipped within 3-4 weeks and can take 7-10 days to arrive at the designated location.

Unfortunately, we do not offer the option to purchase a single polo. Our minimum order quantity is 50 pieces per design for regular polos. However, the minimum order quantities may vary for sustainable products. Please contact our team to learn more about the specific MOQs for sustainable options.

We primarily use 88% Polyester / 12% Spandex premium fabric for all our polos. However, we also offer various fabric options such as Organic Cotton, Modal, Recycled Polyester, and Recycled Cotton to support your sustainability programs.

All our polos are 100% customized to your brand guidelines and brief. Additionally, we offer decoration options such as embroidery, heat transfer, and woven tags.

We accept .ai, .eps, and .pdf formats, as long as your logo is vectorized. A vectorized logo ensures the quality of customization.

Yes, we will send you a photo of your product for approval before starting mass production. Once you give your approval, production will begin.

Full payment is required upon order submission and before the order goes into production. You can pay via credit card, ACH/Wire transfer.

Yes, we understand that things change. You can make changes to your order until your artwork is approved. Cancellations can be made for a full refund up until artwork approval.

Unlike most custom design operations, we do not charge for any setup or design fees. We encourage your creativity without any additional charges.

Absolutely! We ship orders worldwide. However, please note that certain destinations may have shipping restrictions.

Of course! Please indicate this when placing your order, and our team will contact you to collect all the addresses and related information.

At Sparkpolo, we offer a robust color palette that aims to match the PMS color standards. While our equipment is regularly calibrated to achieve precise color reproduction, it's important to note that an exact color match cannot be guaranteed. Please be aware that online designs may feature RGB values that can vary from one monitor to another. In production, these RGB values are converted to CMYK values for printing. As a result, there may be a color variations between online previews and the actual production garments.

Once artwork is approved, orders cannot be modified or cancelled. Artwork approval confirms the finalization of production details. If you have any adjustments or changes needed, kindly reach out to Sparkpolo at hello@sparkpolo.com before approving the artwork. Our team is here to ensure your satisfaction, and we'll do our best to accommodate your requests prior to artwork approval.

At Sparkpolo, our products are fully customized to meet your unique needs, making them ineligible for returns. However, if you encounter any defective garments, our team will assess each case individually to find a suitable resolution. Please note that Sparkpolo products are also non-returnable, and any defects will be reviewed on a case-by-case basis. We strive to ensure your utmost satisfaction with our products and services. Should you encounter any issues, feel free to reach out to us, and we'll be more than happy to assist you.

At Sparkpolo, we take copyright and trademark policies seriously. When customers upload an image or logo, they grant us a royalty-free, irrevocable license to use and reproduce the provided content on customized products as per their orders. The customer also agrees to indemnify Sparkpolo for any use of the uploaded image or logo on the customized product. Please note that Sparkpolo reserves the right to decline any order containing inappropriate logos or phrases. Compliance with state or league regulations is essential. It is the customer's responsibility to ensure that the designed polos and other products comply with the rules set by their state or league's governing body. If you have any questions or need further clarification regarding our copyright and trademark policies, please feel free to reach out to our team. We are here to assist you.